Return policy:

All products are insured. In case of any damage during transportation, it must be reported within 24 hours of receipt. It is recommended to open the package and check the condition of the merchandise at the time of receiving it and, if there was any damage, return it at the same time. In these cases a new product will be sent without any additional charge.

Returns for manufacturing defect or incomplete product: There is a maximum return time of 5 working days. In this case the product will be sent again after the reception of the defective one.

Other reasons for return: As long as the material to be returned is in perfect condition and has not been used, the possibility of exchange or refund for the purchase value is offered. Keep in mind that the shipping costs in this case should be assumed by the customer or brought directly to our physical store.

In all these cases you must send an email to art@leoaltamirano.com explaining the causes or reasons for return. We will respond to you as soon as possible. To comply with the withdrawal period, it is sufficient that the communication and delivery is made within the time period stipulated in each case.

Shipments of orders from our online store will be made through the courier companies AMS and GLS throughout the Spanish territory and most of the world (you can check the countries and delivery prices at the time of making the purchase). Please, when you place your order, make sure that your details are correct, and do not forget to indicate a mobile phone to contact you in case you need to confirm any information of the order.

Once the payment is confirmed, you will receive a tracking number online and phone where you can check the status of the shipment of your order. For more information check the DELIVERY terms.

COMPUTER ERRORS: If by some computer error or any other cause some Price or product is affected, either with a cost that is in extreme opposite, have a point or a comma uot of place, please notify before making your purchase. If by any reason a customer makes a purchase of a product at a Price not corresponding either much lower or higher, we Will proceed to make a full refund of the purchase so that the customer can place a new order with the correct prices. At Leo Altamirano academy are committed to maintaining adequate prices for each product,  thus avoiding unfair competition with the other companies that distribute the same products.

COLORS: All the products have their color marked in the description and can be seen in the photo. However, depending on the monitor and its adjustment, the color seen on your screen may vary significantly. The color always corresponds to the color of the manufacturer.

We work with the best brands in Europe: Kryolan, Pankro, Superstar and Senjo, which meet the quality standards of the European Union.

COLOR EYE ACCESSORY EVALUATION FORM

You understand that coloured eye accessories are not use by any persons who suffer/are suffering from:

Any eye infection (e.g. Conjunctivitis)

Any corneal condition (e.g. Keratitis)

Any allergic eye conditions (e.g. Hay feber)

Any chronic eye conditions (e.g. Glaucoma)

You confirm that you will use these Colour Eye Accessories for cosmetic colour change puposes only.

You have been advised to immediately remove your Colour Eye Accessories if you experiene any undue irritation, discomfort, excess watering,  redness or inflamation of the eye.

You have received the “How to use and care for your Eue Fusione ye accessories” instruction leaflet which gives you guidance on the safe wear, removal and care for your new color eye accesories. Further copies of our guidance leaflet can be found on our website or available on request.

You understand the need for regular periodic check-ups with an Eye Care Practitioner, Optician or Optical Dispenser tomaintain Good ocular health.

You are over the age of 16 and understand that you should consulta n Optician, Optical Dispenser or Medical Practitioner prior to using these coloured eye accessories, or if you have any doubts about the suitability of these eye accessories.

You understand and acknowledge that your Colour Eue Accessories are not classified as a medical device.

You confirm all statements above to be true and accurate.

Important

Sclera: Sclera Accessories should never been worn more than 4 hours per day. Never drive in this product.

Blind: Please note that due to the style of these eye accessories and how they cover the pupil, they offer only 20% vision. You Will not be able t osee clearly out of these accessories. Do not wear these while performing any tasks that require clear vision.

If you are in any doubt whatsoever as to whether these coloured eye accessories are suitable for you, you must not purchase them and consult your Optician, Eye Care Practitioner or Medical Practitioner.

You also confirm that you should NOT:

Share these eye accessories, as this cause eye infections

Sleep whilst wearing these eye accessories

Wash your eyes with water whilst wearing these eye accessories

Wear these eye accessories for longer than 8 hous at any one time

Terms and conditions of the courses:

Once a course has been acquired, if for any reason the student could not attend it, he could change it for another reason on a different date, paying the difference if necessary, or he would be given a VALE OF PRODUCTS from the store; all provided that it is canceled at least 24 hours beforehand. After this date no refund or change will be made, except in the event that the minimum capacity is not met for its realization, which will be 5 students; in this case, if the total amount could be paid if the client so wishes.

If a course has been acquired and for some reason the student can not attend it, it can be exchanged for another date or a product voucher in the store. as long as it is canceled at least 24 hours beforehand. After this date no refund will be made.

The courses have a minimum capacity of five people, if you acquire a course and you can not complete the capacity, in this particular case if you can make a refund of money, if the client so wishes.